Billing & Payments
What forms of payment are accepted?
Our preferred means of payment is via wire transfer. Once you have placed an order with your assigned agent, you will receive comprehensive instructions on how to proceed with payment. In case you need help with wire transfers, please get in touch with your financial institution directly. It is worth noting that wire transfer payments made from a non-US bank to the US may be subject to intermediary bank fees. For more details on the intermediary bank and associated fees, please contact your financial institution.
We accept credit card payments for a total payment due of up to $5000 USD. However, please note that credit card payments attract transaction fees as follows:
3.4% of the total + $0.70
If you fail to include the correct fees in your payment, your order may be cancelled. It is essential to remember that using an alternative payment method not specified on the email will increase the risk of payment being lost, delayed, and/or returned, resulting in order cancellation due to nonpayment.
How long will it take to receive my order?
Prior to placing your order, the lead times will be communicated to you. Typically, pay-to-landing times average approximately four days. Once payment has been processed, your designated agent will arrange for shipping and provide you with specific details regarding the anticipated date and time of delivery. Our partnership with top-tier logistics companies ensures that the transportation of your merchandise will be both quick and trouble-free.
Can I pickup my order from your warehouse?
Depending on the acquired inventory, a different shipping method will be used. The majority of our inventory is sold Direct from the manufacturer or retailer, so the goods aren't accessible for self-pickup. Your designated agent will provide you with shipping quotes and handle all of the logistics of transportation on your behalf.
Occasionally, provided you have the right shipping supplies, you can arrange self pickup. Please check the shipment information to see whether self-pickup is an option. Please be aware that, unless otherwise stated on the listing, you will not be able to pick up the items yourself or select a different shipping option.
Payment must be made in full before you can arrange for shipping.
What if there’s a problem with my order?
If you encounter any problems with your purchase, you must file a claim within a limited time period. If it’s shipped to a US address, claims must be filed within five business days of delivery. If the merchandise was never delivered, claims must be made within 30 days of the purchase date. Claims for lost items or fake goods must be filed within 90 calendar days of the purchase date.
If your claim is eligible for resolution, a Mediation Agent will oversee a mediation-arbitration process to handle it. Both the buyer and seller will have an opportunity to settle the dispute through mediation, and if that's not possible, an arbitrator will make the final decision. Depending on the situation, the arbitrator may decide to proceed directly to arbitration. To ensure timely resolution, specific deadlines will be set at each stage of the mediation process. If either party misses a deadline, the matter will be dismissed without resolution for the buyer and arbitrated for the seller. Liquiditys is committed to promptness, and any delays caused by Liquiditys will not result in your case being reviewed.
Are there guarantees on merchandise?
Liquiditys has a strict no-refunds policy and only accepts returns under certain conditions. If the goods you receive are significantly different in quantity or condition from what was specified on the manifest, please contact customer service as soon as possible after delivery. Please note that anything sold “as is" cannot be exchanged, returned, or refunded for any reason. You must contact customer service and submit a return claim before attempting to return your order. The claim will be investigated before a final, irrevocable decision is made. Shipping damage is not a valid reason for a refund. If Liquiditys arranged for shipping and the goods are damaged upon arrival, please contact customer service immediately after delivery to file a goods claim. If you arranged your own shipping, you must contact the shipping company directly to file a claim. Please be aware that goods returned to Liquiditys without a valid return claim will not be accepted, and Liquiditys will not cover the costs of any unauthorized return shipments.
How do I apply for tax exemption?
If you have a valid Resale certificate, please send an email to us at firstname.lastname@example.org. Please note that it may take up to 48 hours to verify and approve your exemption status. Upon approval, all your purchases will be exempted from tax.